GROWLYNX

REVOLUTIONIZE YOUR SERVICE

Experience the future of Business Process Outsourcing.

Our AI-powered solutions deliver unmatched efficiency, cost savings, and enhanced player experiences.

About

GROWLYNX is a specialized Business Process Outsourcing (BPO) company committed to providing high-quality services to the e-sports and gaming clients.

Our vision is to establish a scalable, multi-client operations center within the Ras Al Khaimah Economic Zone, designed to support global clients with agility and precision.

Backed by decades of experience in process outsourcing, our leadership team brings deep expertise in leveraging emerging technologies—particularly machine learning and artificial intelligence—to enhance customer engagement and deliver exceptional client experiences.

At GROWLYNX, we are dedicated to creating superior value propositions that stand out not only regionally but also on the global stage. We are passionate about designing customized, cutting-edge solutions tailored to meet the evolving needs of our clients.

Why GROWLYNX?

GROWLYNX is a business process outsourcing (BPO) company delivering scalable, high-quality support services across a wide range of industries.

While the company serves a diverse client base, it holds specialized expertise in supporting the e-sports and gaming sectors, where customer engagement, responsiveness, and operational precision are critical to success.

More than just a service provider, GROWLYNX is a dynamic network of skilled and passionate innovators. We pride ourselves on crafting bold, forward-thinking strategies that empower our clients to meet the challenges of a rapidly transforming digital landscape.

While our core focus lies in the e-sports and gaming sectors, our capabilities extend beyond these industries. By supporting the development of a global digital ecosystem, we help amplify e-sports, gaming, and entertainment content across borders, ultimately accelerating growth for industries served worldwide.

Game-Changing Services

Customer Support

Customer contact management – Multi channel customer support including Contact center support, email & live chat support.
Technical support - 1st line support providing the bridge between the end user and the relevant department within the Client platforms
Implementing and assisting in the integration of AI & other Automated customer service tools to increase efficiency and user experience. E.g., Chatbots.
Process improvement projects – Implement self-serve options, reduce rework, enhanced end customer experience

Information Technology Services

Software development of add-on modules to complement core platform functionality. For example, graphic overlays onto video streaming or statistical information for players.
Software development support for core trading platforms.
Consultancy on IT infrastructure, including cloud & network architecture and physical hardware.

Analytics

Data analysis on user interaction with client platforms.
Generating a fuller understanding of user behavior to drive increases in revenue or create new revenue streams for our clients.
Collaboration with affiliate partners to maximize the lifetime value of users on the platforms.

Marketing

Setting up a dedicated unit for strategic planning and implementation of marketing strategy—creative design and campaign management.
Search Engine Optimization for Client Platform.
Tracking and reporting marketing performance using the latest tools and technologies.
Expertise in social media marketing, e.g., Facebook, Instagram, Google, etc.
Social Media/Digital Community Development
Outbound tele-calling and chat for customer acquisition, retention, and reactivation.

Who We Work With?

As part of our strategic growth, we aim to collaborate with some of the world’s leading companies to expand our service portfolio and tackle the most pressing digital
& customer support challenges of today.

Ready to Level Up Your Operations?

Let’s build a solution tailored to your needs.

Contact Us Now

GROWLYNX Services FZ - LLC
RAKEZ, Ras Al Khaimah, UAE

📧 hello@growlynxservices.com
🌐 www.growlynxservices.com

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